Job Description

Job Description

Job Description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 400+ slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Under the guidance of the Human Resources Director, incumbent will create and support an environment for professional growth and development, partner with management to engage team members at all levels of the business/property/organization to effectively identify training and development needs and deliver programs that will support business goals

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to:

• Coordinate, schedule and facilitate management and specified operational training for new hires and current team members.
• Monitor, evaluate and record training activities and program effectiveness.
• Conduct Orientation and Guest Service Training for new team members. Provide Guest Service refreshers as needed or as requested.
• Organize, develop or obtain, training collateral, manuals, guides, visual aids and course content materials to accompany training programs.
• Develop training collateral/content for property specific courses when appropriate. Make suggestions as revisions become necessary. Develop content supporting tools such as PowerPoint presentations, participant workbooks, assessments, job aids, etc.
• Identify and assess training needs of team members by conferring with managers, supervisors, and subject matter experts, conducting focus groups, needs assessments and personal observations as appropriate.
• Periodically evaluate training effectiveness and prepare reports for Human Resources Director.
• Present information using a variety of instructional techniques and format such as role play, simulations, team exercises, experiential activities, group discussions, videos and lectures.
• Create and publish annual training calendar.
• Maintain training records and reports.
• Responsible for other tasks and projects as assigned.

Qualifications

QUALIFICATIONS:

• High School Diploma/GED required.
• Bachelor’s Degree preferred or combination of education and work experience
• Must have above average level of proficiency in Power Point and Excel Design. Previous casino and or hospitality experience is a plus.
• Must be proficient in Microsoft Office.
• Instructional Design and Measurement
  Apply adult learning practices and methodology to presentations, content design, instruction and facilitation for individuals and groups. Develop metrics to ensure training goals are consistently being met. Track, measure, and monitor the completion and effectiveness of development and training programs.
• Learning Strategies
  Select and use training/instructional methods and procedures appropriate for the situation when presenting new information and content. Ensure learning objectives, strategies and outcomes are aligned with the company’s business needs and goals. Work toward building bench strength at all levels of the business/property/organization. Use resources wisely.
• Communication and Delivery
  Must be experienced with various types of media and other communication vehicles. Able to engage learners through multiple delivery techniques as appropriate to the content, the learners and the situation. Possess excellent verbal and written skills to facilitate comprehension and transfer of learning. Excellent presentation and facilitation skills. Convey information clearly and effectively; able to adapt methods and styles to achieve optimal results. Able to present and discuss information in a way that establishes rapport, persuades others and ensures understanding.
• Critical Thinking
  Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Flexible when required to change direction or take a different course of action.
• Builds Relationships
  Effectively builds relationships with team members at all levels across the property. Work closely with members of the management team to identify areas for strengthening team member skills and knowledge. Guest Service oriented. Maintains a professional image and appearance at all times.

Organizing, Planning and Prioritizing Work
Develop specific goals and plans to prioritize, organize, and accomplish projects and assignments. Develops strategies and actions to achieve them. Meets expectations and achieves results.

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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