Job Description

Job Description

Job Description

Our Company Culture:

At Derrick, we pride ourselves on our collaborative and innovative work culture. Our teams are dedicated to pushing the boundaries of engineering to deliver exceptional solutions worldwide.

Forty-eight percent of our staff have been with us for over five years, a testament to our unique culture of collaboration, respect, support and employee appreciation. Our team-centric approach to development and mentoring foster employee professional growth, paving the way for future success.

Opportunity:

In this role, you will provide support and customer service for our company's computer applications and network platforms. Strong troubleshooting skills and the ability to offer effective guidance are essential. You will collaborate closely with the Help Desk team and various departments within our organization. This on-site position fosters active participation in our collaborative, team-driven culture.

Why Join Derrick?

• Competitive compensation
• Employee appreciation events celebrating your contributions throughout the year
• Paid vacation and holidays
• On-site fitness center
• Exceptional health, life, and vision coverage
• 401k and profit-sharing plan

As a Network Support Specialist, You Will:

• Respond to technical assistance requests in person, by phone, or electronically.
• Diagnose and resolve hardware and software issues.
• Perform new computer rollouts and updates.
• Manage Active Directory user account additions and changes.
• Configure and support network printers.
• Redirect issues to the appropriate resources when necessary.
• Mentor Help Desk team members and provide assistance as needed.
• Identify and escalate urgent situations (e.g., cybersecurity threats).
• Collaborate with the network team on security updates and issues.
• Inform management of recurring problems and propose solutions.
• Stay updated on security risks, system information, changes, and updates.

What You Will Bring to Derrick:

• Bachelor’s degree in Information Technology, or over five (5) years of equivalent work experience in a similar role in place of the degree.
• Minimum of three (3) years of experience providing IT customer-facing desk-side service and administration.
• Valid driver’s license required.
• Ability to identify and address security threats; experience with Carbon Black is advantageous.
• Proficient in Microsoft products, including Active Directory and Azure, as well as printers and network equipment.
• Strong networking expertise is highly preferred.
• Preferred certifications in IT such as Microsoft, A+, and Network+.

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