Job brief: We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them. An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects. Responsibilities: Serve as a technician for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems Determine the best solution based on the issue and details provided by clients Walk the client through the problem-solving process and confirm the problem is resolved Direct unresolved issues to other team members experienced in the issue Provide accurate information on IT products and services Record events, problems, and their resolution in our Connectwise ticketing system in real-time Follow-up and update client status and information Pass on any feedback or suggestions by clients to the appropriate internal team members Identify and suggest possible improvements in procedures and processes Requirements Proven experience with technology in a client support role Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve technical issues Excellent communication skills Customer-oriented and client-focused. N2Net
...of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center... ...addressing workplace concerns and resolving conflicts effectively. Organizational Development Conduct organizational assessments to identify...
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...DESCRIPTION Are you looking for a new challenge in a fast-paced, innovative company? Come make history with Amazon Studios legal department. We are looking for a talented Associate Corporate Counsel to support our rapidly evolving and expanding original programming...
...Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.Orientation and Mobility SpecialistPrimary Function:In collaboration with Area Education Agencies (AEAs) and Local Education Agencies (LEAs), and...
Schedule: Part time Availability: Morning, Afternoon (Includes Weekends). Age Requirement: Must be 18 years or older Location: Rochester, NY Address: 650 Hylan Drive Pay: $16 - $16.50 / hour Job Posting: 04/21/2025 Job Posting End: 05/21/2025 Job ID:R0243414 As a stocking...