Job Description
The Hotel Guest Services Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times.
Schedule: This position requires open availability including days, evening, weekends, and holidays. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Free child watch (3-hour increments)
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions - Greet, register, and assign rooms to guests
- Issue room keys
- Transmit and receive telephone messages
- Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guest accounts
- Compute bills, collect payments, and make changes for guests
- Make and confirm reservations
- Post charges (such as room, food, telephone) to ledger
- Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
- Deposit guests' valuables into hotel safe or safe deposit box
- Sell a variety of seasonal tickets
- Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
- Maintain inventory and upkeep of brochures for Lobby brochure rack
- Use switchboard to connect interoffice and house calls
- Answer, screen, and route outside calls
- Supply information to callers and record messages
- Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
- Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
- Record and set up all wake-up calls
- Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
- All other duties assigned
Basic Qualifications - 18 years of age or older
- High School Diploma or equivalent
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications - Previous experience in a guest-focused environment a plus
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Ability to remain calm in tense or stressful situations.
- Bilingual in English and Spanish is a plus
Working Conditions - Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.
- Noise Level: The noise level in this environment is typically moderate.
Job Tags
Hourly pay, Holiday work, Part time, Seasonal work, Local area, Flexible hours, Afternoon shift,