Hotel Front Desk Agent Job at Henlopen Hotel Inc, Rehoboth Beach, DE

endyYmVya2JTQjVrbXZUMitOUU1MSUJRMlE9PQ==
  • Henlopen Hotel Inc
  • Rehoboth Beach, DE

Job Description

Job Description

Job Description

The Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.

Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.

Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

Resolves guest problems/complaints ; utilizes own best judgement in resolving issues or refers to management as needed.

Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.

Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.

Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.

Communication method(s) used:

  • Email
  • Phone
  • In person

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Work Remotely

  • No

Job Type: Full-time

Salary: From $15.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Shift availability:

  • Day Shift
  • Night Shift

Job Type: Seasonal Full-time

Salary: From $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Life insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability

Experience:

  • Hotel experience: 1 year (Preferred)

Job Tags

Hourly pay, Holiday work, Full time, Seasonal work, Remote job, Shift work, Night shift, Weekend work, Day shift, Afternoon shift,

Similar Jobs

TEKsystems Careers

Junior Middleware Administrator Job at TEKsystems Careers

 ...company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Perpetual Labor Sourcing LLC

Tile Installer Job at Perpetual Labor Sourcing LLC

 ...Job Title: Tile Installer Company: United Trades of America Location: Fort Smith, Arkansas Job Type: Full-time Salary: Based upon experience About United Trades of America: United Trades of America, a leading construction and contracting company dedicated... 

Bamboo Solutions

SharePoint Developer Job at Bamboo Solutions

We are looking for an experienced SharePoint Developer to join our small, growing company. The SharePoint Developer will work with a federal government client and support their SharePoint On Prem 2016 and Online tenants. Candidates must have strong experience with SharePoint... 

Staff Solve

Customer Service Represenatative Job at Staff Solve

 ...knowledge of construction is a plus Respond to customer questions and complaints, and providing information about products and services Maintain customer accounts and...  ...customers in person, by phone, email, mail, or online Record issues and resolutions in a... 

City of Prattville, AL

2024-A Sanitation Solid Waste Equipment Operator I (3/2024) Job at City of Prattville, AL

 ...position is to operate heavy equipment in the collection of solid waste. Job duties consist of related equipment operation duties....  ...back of rear platform collecting solid waste, yard debris, and recyclables as needed. E nsures garbage cans are emptied safely and in...