Ecommerce Specialist Job at West Coast Careers, Seattle, WA

elFYZWM3RVpTeDlwbi9UeC85QUhMNEpYM3c9PQ==
  • West Coast Careers
  • Seattle, WA

Job Description

Position Overview The E-commerce Account Specialist will be responsible for nurturing and growing relationships with a designated portfolio of clients. As the primary point of contact, you will collaborate closely with internal teams such as Customer Success, Product, and Sales to ensure client needs are met effectively. Your role will involve resolving client inquiries, driving results in a fast-paced environment, and contributing to the development of customer success strategies. Key Responsibilities Client Relationship Management : Build and maintain strong relationships with clients, serving as their advocate and primary resource for support. Onboarding and Training : Guide clients through the onboarding process, providing training and resources to ensure effective use of the platform. Proactive Support : Monitor client accounts, identify potential issues, and provide timely solutions with regular check-ins. Feedback Loop : Gather client feedback to inform product improvements and development. Cross-Functional Collaboration : Work with sales, product, and support teams to enhance the overall client experience. Performance Tracking : Track client engagement metrics to identify opportunities for growth and improvement. Client Education : Ensure clients are informed about the latest features and strategies to maximize their use of the platform. Problem Resolution : Efficiently address and resolve client inquiries and issues to ensure a positive client experience. Qualifications Bachelor’s degree in Business, Communication, or a related field preferred. 2+ years of experience in account management, client success, or a related role. Strong communication and interpersonal skills with the ability to build rapport with diverse clients. Problem-solving mindset with a proactive approach to client support. Experience with Amazon Ads is required. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational skills and attention to detail. What We Offer Competitive salary range of $65,000 - $75,000, depending on experience. A supportive and inclusive work environment. Remote work flexibility. West Coast Careers

Job Tags

Remote job,

Similar Jobs

ADC Therapeutics SA

Vice President-Drug Safety Job at ADC Therapeutics SA

DescriptionPosition: Vice President-Global Drug SafetyLocation: Hybrid/Remote (New Providence, NJ)Transforming Cancer Therapy TogetherAt ADC Therapeutics, we are passionate about revolutionizing cancer treatment. When you join our team, you become part of a mission-... 

US Derm Support Roles

Esthetician Job at US Derm Support Roles

 ...Overview Come join our team! We have an immediate need for an Esthetician in our Gulf Breeze, FL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary: The... 

California Correctional Health Care Services

Licensed Vocational Nurse, CF-California State Prison-Corcoran Job at California Correctional Health Care Services

Job Description and Duties Under the direct supervision of the Supervising Registered Nurse II (SRN II), the Licensed Vocational Nurse (LVN) will provide direct and indirect patient care to inmate/patients collaborating with physicians and other members of the interdisciplinary...

Omtech llc

Full stack Developer Job at Omtech llc

 ...Only USC GC Candidate local to AZ. Title: Software Developer Location: Onsite in (Tempe AZ) Duration: 6 months...  ...developing and deploying software solutions utilizing a modern tech stack. Key Responsibilities: Develop and design... 

Brown & Root

Scaffold Foreman Job at Brown & Root

Oversee crew(s) that builds, positions, and dismantles wooden structures, such as concrete forms, scaffolds, tunnel and sewer supports, and temporary frame shelters, according to sketches, blueprints, or company standards. RESPONSIBILITIES - Examines, selects and gathers...