Job Description

Job Description:
Shift: 9:30am-6:00pm EST


Answer 50 70 Inbound calls per day
Make 60 80 Outbound calls per day
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate AE/PQC to client within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
Attendance and On phone percentages (90% or better)
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure


Qualifications:
High School graduate (some college preferred)
3-5 years customer service experience within a inbound call center environment
Above average computer skills
Exceptional written and verbal communications

Job Tags

Hourly pay, Shift work,

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