ATSU - Business Process Analyst - Administrative Systems Job at atsu, Kirksville, MO

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  • atsu
  • Kirksville, MO

Job Description

A.T. Still University (ATSU) is seeking applicants for an exempt Business Process Analyst - Administrative Systems. The Business Process Analyst will drive a culture of continuous improvement at ATSU by analyzing existing business processes and implementing improvements using various systems and technologies. This role involves a combination of analysis, documentation, training, and project management to optimize workflows and enhance system utilization across the university.

Major Job Duties
  • Analysis and Documentation
    • Analyze and document existing business processes, identifying areas for improvement.
    • Evaluate systems and make recommendations for their use.
    • Investigate and resolve issues and problem areas.
    • Test new software versions and make recommendations for process changes.
    • Build business process automation and workflows using low-code/no-code solutions.
  • Training and Education
    • Provide training on systems and business processes for new employees.
    • Offer continuous learning opportunities for existing users.
    • Conduct training sessions on new functionalities and data input processes.
    • Create and maintain web-based training materials.
  • Issue Tracking, Communication, and Reporting
    • Maintain issue tracking system and follow up on critical issues.
    • Investigate and document steps to recreate issues.
  • Leadership
    • Act as a liaison with ITS for technical problem-solving.
    • Manage key projects for new technology implementations.
    • Assist in evaluating new technologies and their strategic implications.
Job Responsibilities
  • Programs or Services
    • Responsible for implementation, support, and continuous improvement of systems such as Anthology Student, Anthology Reach, Anthology Raise, and Microsoft Dynamics.
  • Knowledge Areas
    • Transactional based systems and related workflows.
    • Tools for documenting workflows and data mapping.
Education/Experience
  • A minimum of three years of relevant experience.
  • Experience in working collaboratively with end users.
  • Experience in analyzing business processes and workflows.
  • Ability to capture user requirements and translate them into functional processes.
  • Experience in managing and balancing multiple projects.
  • Exposure to no-code/low-code development platforms (e.g., Microsoft Power Apps) and AI tools (e.g., Google Gemini, Microsoft Copilot, ChatGPT) with a willingness to learn and grow in these areas.
Skills/Equipment
  • Ability to prepare and edit functional documentation.
  • Excellent project management and people skills.
  • Excellent communication skills (written and verbal).
  • Ability to work effectively in a virtual environment and conduct meetings via video conferencing.
  • Workflow documentation software (e.g., MS Visio).
Personal Characteristics/Traits
  • Analytical thinker comfortable with learning new things and using knowledge to solve problems.
  • Calm demeanor and ability to instill confidence.
  • Aptitude for leadership and decision-making.
  • Team player who can manage multiple projects effectively.
  • Logical thinker with an interest in using technology for process improvement.
  • High sense of ethics and sensitivity to personal privacy and data protection.
Work Location
  • On-site, telecommute, or remote work options available.
atsu

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